Privacy Policy

1. Introduction

Welcome to DeshExam ("we," "our," or "us"). We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and disclose your information when you access or use our website, applications, and services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

• Contact Information: Email address, first name, and last name.
• Academic Information: School/college name, grade/class, target exams, and study preferences.
• Profile Information: Username, profile picture, and biography.

b. Usage Data & Tracking

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to enhance your experience.

c. Google API Services & Social Networks

If you choose to register or log in using third-party social networking sites such as Google, we will collect your name, email address, and profile picture associated with that account.

d. Financial Information

When you purchase a premium subscription or digital goods, your payment is processed by our secure third-party payment processors (e.g., Razorpay). We do not store or collect your complete payment card details.

e. User-Generated Content

We collect data you generate on the platform, such as quiz answers, mock test results, forum posts, and inputs provided to our AI learning tools, to track your progress and provide personalized recommendations.

3. How We Use Your Data

DeshExam uses the collected data for various professional purposes:

• To provide, maintain, and securely operate our Service.
• To manage your account and registration as a user.
• To provide personalized AI-driven learning paths, performance analysis, and content recommendations.
• To process transactions and send related information, including purchase confirmations and invoices.
• To notify you about changes to our Service, technical notices, updates, and security alerts.
• To provide customer care and support.
• To monitor the usage of the Service and detect, prevent, and address technical issues.

4. Data Retention and Deletion

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

Your Right to Deletion: You have the right to request the deletion of your personal data. You can exercise this right by:

• Navigating to your account settings and selecting "Delete Account."
• Contacting our support team at privacy@deshexam.com to request complete erasure of your data, including any data obtained via Google Sign-In. We will process these requests promptly within 30 days.

5. Disclosure of Data

We may disclose your personal data in the good faith belief that such action is necessary to:

• Service Providers: We may employ third-party companies and individuals (such as Google Cloud, Firebase, Razorpay) to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: To comply with a legal obligation, protect and defend the rights or property of DeshExam, or protect the personal safety of users of the Service or the public.
• Business Transaction: If DeshExam is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred with prior notice.

6. Security of Your Data

The security of your data is of paramount importance to us. We implement robust, industry-standard security measures including encryption, secure socket layer (SSL) technology, and secure cloud infrastructure to protect your personal information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

7. Third-Party Advertising

We use third-party advertising companies, such as Google AdSense, to serve ads when you visit our Service. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

• Google AdSense & Cookies: Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
• You may opt out of personalized advertising by visiting Google's Ads Settings.

8. Children's Privacy

Our Service may be used by students under the age of 13. We are committed to complying with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from anyone under the age of 13 without verifiable parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification if your information is inaccurate or incomplete.
• The right to object to or restrict our processing of your Personal Data.
• The right to data portability (receiving a copy of your data in a structured, machine-readable format).
• The right to withdraw consent at any time where we relied on your consent to process your personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• By email: privacy@deshexam.com
• By visiting the Contact page on our website.